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Chatbots for hotels and villas in Thailand that answer guests at any hour

Kove Technology is a software company on Koh Samui that builds chatbots for hotels, villas and tourism businesses in Thailand. The bot answers routine guest questions at any hour, in the guest’s language, on messaging apps such as LINE, and passes everything else to your staff.

What we solve

  • The same questions, day and night

    Check-in times, directions, transfers, Wi-Fi, house rules. A chatbot answers these straight away, including in the middle of the night, so your staff can spend their time on the questions that need a person.

  • Guests who write in many languages

    Your guests write in more languages than your staff can cover. We build bots that reply in the language the guest writes in.

  • Notices that guests need to see

    Power cuts and similar disruptions affect guests too. An alert bot can pass official notices on to guests or staff automatically, as our free Samui & Phangan Power Alerts service does for outages on Koh Samui and Koh Phangan.

Many Thai guests contact hotels on LINE, the messaging app most people in Thailand use. We connect the bot to the channels your guests actually write on.

How we help

  • Chatbots and messaging automation

    Customer-facing and internal bots on LINE and other messaging channels: answering guest questions, sending alerts, routing requests.

  • Multilingual and translation tools

    Real-time translation for teams and customers who don’t share a language, with automatic language detection.

  • Websites

    Fast, secure, bilingual company and product websites.

Projects

  • Guest concierge chatbot

    A chatbot we built for a luxury beachfront villa operator on Koh Samui. It answers the operator’s guests when they have questions about their stay.

    Beachfront villa operator, Koh Samui

  • Samui & Phangan Power Alerts

    A free LINE service that watches the power authority’s announcements for Koh Samui and Koh Phangan and sends outage notices in English and Thai.

    Free public service 2026

  • LINE AutoTranslate

    Our own LINE bot that translates group chats automatically in 33 languages. It understands context, slang and typos, and needs no commands to work.

    Our own product

Who you would be working with

Registered in Thailand
21 June 2024
Tax ID
0845567017611
Head office
Koh Samui, Surat Thani, Thailand
Working languages
English, Deutsch, ไทย, Español

Company registration can be verified with Thailand’s Department of Business Development (DBD): datawarehouse.dbd.go.th

Frequently asked questions

Does the chatbot work in Thai and English?

Yes, and in the other languages your guests use. It replies in the language the guest writes in.

Do guests need to install an app?

No. The bot runs inside a messaging app the guest already has, such as LINE.

What if a guest asks something the bot can’t answer?

The bot says so and passes the conversation to your staff rather than guessing.

Can you build a LINE chatbot for a hotel outside Koh Samui?

Yes. We are based on Koh Samui, but the work happens online, so we build for hotels and villas anywhere in Thailand.

To discuss a project, email us at info@kovetechnology.com.

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